1. Organization

1.1 Company Overview

Australian Airlines is one of the main airways which is based at Cairns International Airport. The derivative hub of Australian Airlines is positioned at the airport of Sydney. It is specialized in providing full service of global leisure time experience from Australia to many countries and locations. Australian Airlines acquired Qantas Airways which was considered to be the world’s third oldest airway which is nicknamed as “Flying Kangaroo”. Qantas Airways was acquired along with the Qantas’s budget airline subsidiary named “Jetstar Airways” which operates domestic and international air services. Soon after this world famous acquisition, the management of Australian Airlines decided to end the civic utilization of Australian Airlines brand.

1.2 Background

Australian Airlines implemented an organizational restructuring process in order to promote the efficiency among procedures and functions. As a result of the restructuring, the organizational structure was changed along with the job roles of the employees. With the increased number of employee complaints, level of absenteeism and employee turnover; the management decided to conduct a training need assessment to provide the solutions to trainable issues and challenges. As a result of the training need assessment, it was identified that mainly executive level employees, team leaders and managers of Australian Airlines are struggling to adhere to the changed procedures and job roles.

1.3 Importance of understanding training gaps and offering training & development opportunities

The consultants identified that employees did not have the required amount of knowledge, skills and competencies to carry out the new job roles. The consultants recommended the management of Australian Airlines that employees should be given required trainings to develop the skills required to perform current jobs as well as to develop their technical skills to deal with the latest technology and system. The consultants suggested to provide on the job trainings, group building / adventure learning and to use lecture method to deliver trainings to the employees.
The management of Australian Airlines is concerned on providing training for the employees to perform their current jobs efficiently and smoothly and also to provide training and development opportunities to develop their career and encourage personal growth of each individual. Therefore the training programs were aimed at both short term and long term objectives by contributing to achieve the objectives of Australian Airlines. Training programs were also aligned to the strategic objectives of Australian Airlines as it required providing help in facing competition, retaining and developing employees, improving the quality of services and achieving cost effectiveness.
The key elements of training programs are to understand the performance gaps, conducting training needs assessment, conducting the training programs, evaluating the effectiveness of the training program and measure the improvement in the performance (Jayaprakash, 2013).
Australian Airlines has conducted a training needs assessment and they are in the process of delivering the training program. Conducting a proper training program help Australian Airlines to motivate employees and overcome the challenges in order to ensure the smooth function of the organization.