Executive summary

The objective of this report is to provide a broad understanding about the project that is going to implement by John Keells office Automation (JKOA). Company is providing automation solutions for corporate clients and the company has partnership with leading IT brands such as Toshiba, ASUS, Samsung, Hitachi and etc. Therefore this project is about to develop integrated customer management system to track the machines that company need to maintenance. Time, cost and quality management aspects will be discussed here through technique such as work breakdown structure, critical path diagram, various quality assurance technique and etc. The critical challenges that has to face my project team is manage the stakeholders. Communication plan for different stakeholders will be further discussed here. Proactive risk mitigation actions will be developed for identity risks. Secondary data such as journal article and subject related books have been used to conduct this study. Success of this project will lead to provide quick machine troubleshooting service to customers and further lead to significant cost saving trough efficient and effective integrated operation process.

1.0 Introduction

Project management has become very important part of the current dynamic and competitive business environment. In this report it will be comprehensively discussed about the project management process of the JKOA. JKOA is a leading technological company of Sri Lanka which has highest market share of the industry. JKOH import various range of technological machines such as PCs, laptops, multiple printers, 3D printers, multimedia projectors etc and fix them in their clients’’ place. According to agreement between company and customers, JKOH need to maintain the machines once customers need it. However there are different terms in the maintenance agreement according to contract. Therefore some machines are not come under maintenance agreement after sometimes.
However currently there is problem to track the contracted machines in various clients’ places. There is mainly because of JKOH work with number of principals and there are not centralized process to track the machines. One of main issue faced by company maintenance officers is physically identify the specific machines which come under service contract. Sometimes maintenance engineers repair the machines which asked by the clients regardless of them covered by management agreement. Further there are only manual records about some old machines. This cause to increase the overhead cost and difficulties in the process of troubleshooting and fixing the issues.
Therefore JKOH has decided to implement a new project to eliminate these issues. This project has two components. One thing is barcode system which carries all the machine information and other thing is online mobile software application to acquire information from the barcoded machines. This is a short term project which probably will be finished within less than one year.
This project will be completely funded by JKOH and project will be planned, implemented and monitored by a project manager and his project team. Further engineers who visits client sites to troubleshoot and fix issues need to directly involve to the project. Company need the support of its stakeholders such as management, employees and clients to make the project success.